Frequently Asked Questions
Frequently asked questions
Everything you need to know about Unipos, all in one place.
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Do I have to pay for a demo?
No, you don’t. We fully believe in our software, even to the extent that we are convinced that you’ll do the same after a complete demonstration. So we won’t charge you for the trip, just give us a few minutes of your time.
Where can I get more help?
Where can I get more help
Support:
Call our friendly support center at 0861 102 320 or submit your support request through our support WhatsApp channel: 083 268 8434.
Sales & Consulting
Contact our office to put you in touch with 1 of our sales representatives in your area. 0861 102 320
Accounts & License:
Office number 0861 102 320 or WhatsApp 061 434 2001
Can I download a demo system?
No, unfortunately not. We would rather have you experience Unipos point of sale the best way possible. Therefore, we will gladly schedule a demonstration with you at your earliest convenience.
Are there different training options?
Yes. Unipos has a variety of training options. Below is a list of the most frequently used training options:
Initial 3-day training:
We recommend this training option for all new installations. Regardless of the fact that a customer might have worked on Unipos previously, this training will cover in-depth training that will lessen future support calls and issues significantly.
Follow up training per day
At a reduced cost if arranged during the initial 3-day training. If not arranged during initial training normal costs apply.
Training per hour
For customers who already completed a 3-day training and need training on specific features of the software.
Unipos Training Centre
Training centers are Free-State, Gauteng and western cape. To book please email info@unipos.co.za
Training Sessions
Group training on specific topics with other businesses in similar geographic areas. If you would like to be notified of any group training sessions in your area, contact us.
Will there be downtime during installation?
No. Initial installation & preparation will take place during trading hours, but will not affect trading of the current system. The main conversion to the new system, will usually take place after the business has closed for the day. This arrangement is based on the request of the business owner.
Will I pay a monthly or yearly license fee?
No yearly option available – we only offer monthly options.
Can the system work offline?
Yes, Unipos can operate offline, allowing sales to continue even without a server or network, and syncs automatically once connectivity is restored.
Are system updates free?
The software update is free of charge and is included in the license fee. However, should you request a technician to facilitate the update, costs for labor and traveling will be for the customer’s account. Alternatively, the updates can be sent via email and installation will be the responsibility of the customer.